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Support & Reports
We are here for every ride. Find quick answers, report an issue or contact the ONRIDE support team directly.
Frequently asked questions
The essentials before you start riding green with ONRIDE
How far can an electric vehicle go on a full charge?
Depending on the vehicle model and operating conditions, a full charge can cover most daily inner-city travel needs.
How are the vehicles charged?
Onride operates charging stations and standardized battery systems so vehicles stay ready at key coverage points.
How do riders unlock a vehicle in the app?
Open the app, choose the nearest vehicle and scan the QR code on the bike to start your ride.
Can I pause during an active rental?
Yes. The app lets riders pause flexibly during short stops before ending the trip.
Where do I return the vehicle to end the trip?
Vehicles must be parked at approved stations or allowed areas shown on the in-app map.
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